Birdeye builds AI coworkers for multi-location brands. Jay for marketing, Myna for operations, and Robin for customer experience orchestrate AI agents to win AI visibility, book appointments, and drive consistent CX at every location. They run on BirdAI, the Agent OS built on 13 years of multi-location data infrastructure and 3,000+ integrations. BirdAI consolidates every signal, reasons with industry, brand and location context, and acts autonomously or with a human in the loop.
Birdeye is trusted by the world's largest multi-location brands across healthcare, dental, restaurants, financial services, auto, retail, and property management. G2 ranks Birdeye #1 in Enterprise Multi-Location Marketing Platforms and named it to the 2026 Best Agentic AI Products list. Learn more at birdeye.com.
As an Acoount Manager (Upsells), your primary function is to reach out to the existing
customers to update them of the current products & services launched & explain the
need of the same to their business. In this individual contributor role, you will need to
upsell & resolve existing queries of the customers. You would be responsible to
Encourage customers to upgrade their services,
develop healthy customer
relationships, build trust and transparency with the client & promote customer
loyalty.
Shift Timings – 6:30 PM – 3:30 AM IST
Responsibilities
Encourages Customers to Upgrade their Products
Enhances Customer Training
Evaluates and Analyzes Customer Needs
Builds Trust and Transparency with Clients
Acts as a Customer Advocate
Promotes Customer Loyalty
Develops Healthy Customer Relationship
Requirements
Minimum 2+ years of Saas sales experience
Customer experience champion.
Excellent oral and written communication skills.
Consultative approach & stakeholder management.
Deep customer empathy.
Understanding of SMB space, particularly in the specified vertical.
Exceptional Saas product knowledge.
Ability to effectively manage delicate customer situations
Organized and reliable - Able to work as a team with little direction when necessary