?

Location:
Mumbai, India ?

Experience:
12+ Years ? Industry: Financial Inclusion | Banking | BC Business ? Role: Senior Leadership ✈️ Travel: Willingness to travel across India

About the Role
We are looking for an experienced Head of Financial Inclusion to lead our financial inclusion drive, expand banking partnerships and scale access to formal financial services across India’s underserved markets. This is a senior leadership opportunity for a professional with deep experience in Business Correspondent (BC) model of public sector banks. The role will focus on expanding our reach across rural and semi-urban India, strengthening relationships with banks and government institutions, growing our BC Agent network, and improving access to banking and social security schemes of the agent. The ideal candidate combines strategic leadership, strong institutional relationships, regulatory understanding and proven experience managing geographically distributed teams.

Key Responsibilities
1. Financial Inclusion Strategy & Growth
• Develop and execute the financial inclusion strategy, driving customer acquisition and expansion across India.
• Identify underserved customer segments, including women, small business owners, migrant workers and first-time banking customers.
• Identify opportunities to expand banking, payments, credit and insurance services through existing distribution networks.
• Build and develop a good team for financial inclusion drive on the lines of BC Business in public sector banks. 2. Banking Partnerships & Business Development
• Build and strengthen strategic relationships with partner banks and their senior leadership teams.
• Identify and onboard new banking partners while expanding existing partnerships.
• Monitor partner performance and address transaction, settlement, operational and customer-service issues
• Ensure adherence to partner-bank requirements, KYC processes and audit standards.




Support the implementation and expansion of government Social security schemes like PMJDY, PMSBY, PMJJBY and APY 3. Compliance & Risk Management
• Work with Risk and Compliance teams on audits, fraud prevention and customer protection.
• Promote responsible delivery of financial services, with a focus on data privacy, transparency and customer trust.
• Represent the organisation in relevant industry and institutional discussions. 4. Leadership & Business Performance
• Lead and develop a geographically distributed national team.
• Establish performance metrics for business growth, banking partnerships and financial inclusion outcomes.
• Manage budgets, P&L;, monitor business performance and identify opportunities for operational improvement.
• Present business performance, risks and impact to the CEO and Board. What We’re Looking For
• 12+ years of experience in BC Business of public sector banks, including at least 3 years in senior leadership.
• Hands-on experience with Business Correspondent (BC) models, agent banking or rural banking.
• Proven track record of expanding financial services to underserved customer segments.
• Established relationships with banks and relevant industry bodies.
• Experience managing large, geographically distributed teams.
• Robust commercial, analytical, communication and stakeholder-management skills.
• Ability to work across Technology, Operations, Sales, Risk and Compliance.
• Passion for financial inclusion combined with a focus on sustainable business growth. Preferred Qualifications
• Graduate preferred
• Fluency in Hindi and English
• Technical Proficiency: Microsoft Office Suite, Google Workspace, Spreadsheet Management will be added advantage.
• Willingness to travel extensively across assigned markets. Ready to Make an Impact? If you have experience scaling financial inclusion through banking partnerships, Public sector banks, we’d like to hear from you. ? Apply with your updated CV.

📌 Head of Financial Inclusion (Mumbai)
🏢 PayPoint India
📍 Mumbai