We are seeking one Technical Customer Support Executive in our global delivery team. The position is for Ahmedabad residents only. This is a work from office position at our office at Ahmedabad in UK work-shift time.

Responsibilities:
● Reproduce, document, and escalate technical issues to the development team. ● Creating bug reports with proper reproduction steps, logs, and screenshots. ● Manage multiple customer tickets while meeting SLA timelines. ● Use SQL for validating customer data. ● Prepare knowledge base articles, FAQs, and user documentation. ● Working in UK shifts and handling European clients. Skills &

Experience:
● Excellent verbal and written English communication skills. ● Experience in providing technical support via calls, emails, chat, and ticketing systems. ● Strong understanding of web and mobile applications and common troubleshooting techniques. ● Ability to identify, analyze, and resolve customer issues efficiently. ● Experience with ticketing/helpdesk tools (Freshdesk,



Zendesk, Jira Service Management, Zoho Desk, etc.). ● Basic understanding of HTML, CSS, APIs, JSON, and browser developer tools for troubleshooting. ● Knowledge of DNS, domains, hosting, SSL certificates, and basic networking concepts. ● Ability to reproduce, document, and escalate technical issues to the development team. ● Experience in creating bug reports with proper reproduction steps, logs, and screenshots. ● Good understanding of software development lifecycle (SDLC) and release management. ● Robust problem-solving skills with a customer-first approach. ● Experience supporting SaaS, Web, or Mobile Applications. ● Experience with CRM platforms (HubSpot, Salesforce, Zoho CRM). ● Knowledge of Firebase or mobile application logs. ● Familiarity with Linux/Unix commands for basic troubleshooting.

📌 Technical Customer Support Executive (Ahmedabad)
🏢 Techerudite
📍 Ahmedabad