- Manage a team of customer service representatives to handle inbound and outbound calls, ensuring timely resolution of customer queries.
- Oversee the entire call centre operations, including scheduling, training, and performance evaluation.
- Develop and implement effective strategies to improve customer satisfaction ratings through quality improvement initiatives.
- Collaborate with other departments to resolve complex issues related to banking products and services. Job
Requirements:
- 8-16 years of experience in BFSI industry or similar field (BPO Voice).
- Solid knowledge of international voice process, inbound voice process, outbound calling, US voice process, banking voice processes.
- Proven track record in managing teams for handling high-volume calls with excellent customer service skills.
📌 Banking international voice process (Mumbai)
🏢 Golden Opportunities
📍 Mumbai
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.