## Job Summary We are looking for an experienced Citrix L2 Engineer with 5–7 years of hands-on experience supporting and administering enterprise Citrix environments. The role is responsible for managing Citrix Virtual Apps and Desktops, troubleshooting application and desktop delivery issues, monitoring Citrix infrastructure, managing user sessions and profiles, supporting image and application changes, and resolving incidents escalated by L1 teams. The engineer will work closely with Windows, Active Directory, network, application, virtualization, cloud, storage, and security teams to ensure the stability, availability, performance, and user experience of the Citrix environment. Experience supporting on-premises, Citrix Cloud, and hybrid environments is desirable. ##

Key Responsibilities
Citrix Platform Administration Administer and support enterprise Citrix Virtual Apps and Desktops environments. Manage and monitor Citrix components such as Delivery Controllers, StoreFront, Citrix Gateway/NetScaler, Virtual Delivery Agents (VDAs), Machine Catalogs, and Delivery Groups. Perform routine platform health checks and identify infrastructure issues proactively. Support Citrix policies, application assignments, published applications, and virtual desktops. Assist with Citrix component upgrades, maintenance, and infrastructure changes. 2. Incident & Service Request Management Own L2 incidents and service requests escalated by L1 teams and drive them to resolution within agreed SLAs. Troubleshoot Citrix application launch, desktop launch, session, authentication, connectivity, and performance issues. Investigate user-specific and environment-wide Citrix problems and determine appropriate resolution or escalation. Coordinate with L3 and other infrastructure teams for complex technical issues. Maintain accurate troubleshooting and resolution details within the ITSM platform. 3. Citrix Session & User Experience Management Troubleshoot disconnected, hung, slow, or failed Citrix sessions. Analyze user logon delays and application/desktop performance issues. Monitor session utilization, resource consumption, and infrastructure health. Investigate printing, clipboard, drive mapping, peripheral redirection, display, and other Citrix user-experience issues. Work with relevant infrastructure teams to resolve underlying performance bottlenecks. 4. Application & Desktop Delivery Support publishing and delivery of applications and virtual desktops through Citrix. Manage and troubleshoot Machine Catalogs and Delivery Groups. Assist with application updates and new application onboarding. Validate application functionality and accessibility following changes. Troubleshoot application launch and application compatibility issues within the Citrix environment. 5. Citrix Profile Management Administer and troubleshoot Citrix Profile Management and related user-profile issues. Investigate profile corruption, slow logons, profile loading, and user-settings problems. Support profile optimization and exclusion configurations. Coordinate with Active Directory, Group Policy, and application teams when profile issues span multiple technologies. 6. Image & VDA Management Support Citrix master/golden image maintenance and deployment activities. Install, configure, upgrade, and troubleshoot Citrix Virtual Delivery Agents. Support OS patching, application updates, and configuration changes to Citrix images.



Perform pre-change and post-change validation to ensure applications and desktops remain available. Assist in troubleshooting image provisioning and registration issues. 7. Citrix Provisioning Technologies Support environments using applicable provisioning technologies such as Machine Creation Services (MCS). Troubleshoot machine provisioning, registration, power-management, and catalog-related issues. Support image updates and rollout activities following approved operational procedures. Coordinate complex provisioning issues with L3 or platform engineering teams. 8. Citrix Gateway / NetScaler Support Provide L2 operational support for Citrix Gateway/NetScaler components. Troubleshoot common user-access, authentication, connectivity, and Gateway-related issues. Support certificate renewal and configuration changes in coordination with L3/network/security teams. Escalate complex ADC, load-balancing, networking, or security issues to the appropriate engineering team. 9. Active Directory & Group Policy Integration Troubleshoot Citrix-related authentication and authorization issues involving Active Directory. Investigate Group Policy-related issues affecting Citrix sessions, applications, desktops, or profiles. Support user/group entitlement and access-related troubleshooting. Coordinate with Active Directory teams to resolve domain, authentication ## Skill Requirements Citrix Platform Administration Administer and support enterprise Citrix Virtual Apps and Desktops environments. Manage and monitor Citrix components such as Delivery Controllers, StoreFront, Citrix Gateway/NetScaler, Virtual Delivery Agents (VDAs), Machine Catalogs, and Delivery Groups. Perform routine platform health checks and identify infrastructure issues proactively. Support Citrix policies, application assignments, published applications, and virtual desktops. Assist with Citrix component upgrades, maintenance, and infrastructure changes. 2. Incident & Service Request Management Own L2 incidents and service requests escalated by L1 teams and drive them to resolution within agreed SLAs. Troubleshoot Citrix application launch, desktop launch, session, authentication, connectivity, and performance issues. Investigate user-specific and environment-wide Citrix problems and determine appropriate resolution or escalation. Coordinate with L3 and other infrastructure teams for complex technical issues. Maintain accurate troubleshooting and resolution details within the ITSM platform. 3. Citrix Session & User Experience Management Troubleshoot disconnected, hung, slow, or failed Citrix sessions. Analyze user logon delays and application/desktop performance issues. Monitor session utilization, resource consumption, and infrastructure health. Investigate printing, clipboard, drive mapping, peripheral redirection, display, and other Citrix user-experience issues. Work with relevant infrastructure teams to resolve underlying performance bottlenecks. 4. Application & Desktop Delivery Support publishing and delivery of applications and virtual desktops through Citrix. Manage and troubleshoot Machine Catalogs and Delivery Groups.



Assist with application updates and new application onboarding. Validate application functionality and accessibility following changes. Troubleshoot application launch and application compatibility issues within the Citrix environment. 5. Citrix Profile Management Administer and troubleshoot Citrix Profile Management and related user-profile issues. Investigate profile corruption, slow logons, profile loading, and user-settings problems. Support profile optimization and exclusion configurations. Coordinate with Active Directory, Group Policy, and application teams when profile issues span multiple technologies. 6. Image & VDA Management Support Citrix master/golden image maintenance and deployment activities. Install, configure, upgrade, and troubleshoot Citrix Virtual Delivery Agents. Support OS patching, application updates, and configuration changes to Citrix images. Perform pre-change and post-change validation to ensure applications and desktops remain available. Assist in troubleshooting image provisioning and registration issues. 7. Citrix Provisioning Technologies Support environments using applicable provisioning technologies such as Machine Creation Services (MCS). Troubleshoot machine provisioning, registration, power-management, and catalog-related issues. Support image updates and rollout activities following approved operational procedures. Coordinate complex provisioning issues with L3 or platform engineering teams. 8. Citrix Gateway / NetScaler Support Provide L2 operational support for Citrix Gateway/NetScaler components. Troubleshoot common user-access, authentication, connectivity, and Gateway-related issues. Support certificate renewal and configuration changes in coordination with L3/network/security teams. Escalate complex ADC, load-balancing, networking, or security issues to the appropriate engineering team. 9. Active Directory & Group Policy Integration Troubleshoot Citrix-related authentication and authorization issues involving Active Directory. Investigate Group Policy-related issues affecting Citrix sessions, applications, desktops, or profiles. Support user/group entitlement and access-related troubleshooting. Coordinate with Active Directory teams to resolve domain, authentication, ## Must Have Skill Citrix Server ## Good to Have Skill ## Other Requirements Strong hands-on experience with Citrix Virtual Apps and Desktops. Good knowledge of Citrix Studio and Citrix Director. Hands-on understanding of Delivery Controllers, StoreFront, VDAs, Machine Catalogs, and Delivery Groups. Working knowledge of Citrix Gateway/NetScaler. Experience with Citrix Profile Management. Good knowledge of Machine Creation Services (MCS) and image-management concepts. Citrix Cloud exposure is desirable. Good understanding of Citrix application and desktop publishing. Experience troubleshooting Citrix session, logon, application-launch, VDA-registration, and performance issues. Other Requirement : Strong troubleshooting and analytical skills. Ability to independently own L2 Citrix incidents and technical escalations. Strong communication and coordination skills. Ability to work effectively with Windows, network, cloud, application, security, and virtualization teams. Valuable documentation and knowledge-management skills. Ability to mentor and provide technical guidance to L1 engineers. Comfortable working in a 24x7 global support environment, where applicable.

📌 Senior Administrator (India)
🏢 HCLTech
📍 India