Plan batches w.r.t NHs & Refresher trainings for the projects assigned. Review Existing Training Materials & Identify need for updating the same.
Help in designing KRAs for the team & periodically review trainer performance . Required Candidate profile Conduct & periodically review contents of training of current Agents, including good phone practices, general CS skills, listening skills, de-escalation skills & call center policies & procedures
📌 Lead Trainer (Thane)
🏢 Ziphertech
📍 Thane
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