We are seeking a dynamic and customer-focused individual to join our team as a Customer Experience Professional. Responsibilities
- Resolve customer queries, complaints or requests on daily basis
- Build and maintain productive relationships with customers, communicating daily in a skilled and courteous manner.
- Gather valuable customer feedback and collaborate with Product, Sales, and Marketing teams to improve our offerings.
- Escalate complex customer issues to relevant stakeholders for timely resolution.
- Track the quantity and quality of queries handled to ensure productivity and efficiency.
- Engage in cold calling to reach out to potential clients for gathering feedback on our offering. Skills Required
- Minimum of 6 months of work experience in customer support or a related field.
- Impeccable communication skills, both verbal and written.
- Patience and the ability to handle challenging customer interactions.
- Experience with CRM tools is a plus.
- Basic proficiency in Excel/Google Sheets.
- Active listening skills to understand customer needs.
- Empathy towards customers to ensure a positive customer experience.
- Strong email writing skills. About Wellversed Wellversed owns and operates a portfolio of nutrition brands to empower people to attain their most optimal state of wellness. Our brands like Wellcore, YouWeFit, Ketofy, Zero Sugar, and Dynamite
- enable people to unlock their performance potential and live healthier lives. The brands are made available to our customers through an omni-channel approach including our own eCommerce portal (www.wellversed.in).
Location:
Gurgaon, Haryana
Job Type
Full-time Pay: ₹250,000.00
- ₹500,000.00 per year Ability to commute/relocate:
- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required) Application Question(s):
- Would you be able to come for a face to face interview in Gurgaon?
Experience:
- Customer service: 1 year (Preferred) Language:
- English (Preferred)
- Hindi (Preferred) Work