*Role Summary* Seeking a detail-oriented and data-driven Quality Analyst to support our operations. This role is responsible for monitoring, evaluating, and enhancing delivery quality through structured audits, actionable insights, and continuous improvement initiatives. *
Key Responsibilities
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- Conduct end-to-end quality audits to ensure adherence to defined quality standards and SLAs
- Deliver feedback and coaching input in accordance to organization standards and policies.
- Identify gaps, emerging trends, and improvement opportunities from audit findings, and develop effective, actionable solutions.
- Develop and maintain quality dashboards, scorecards, and performance reports.
- Collaborate with stakeholders to drive quality improvement initiatives.
- Consistently achieve business targets while maintaining high standards of audit quality.
- Ensure compliance with client guidelines,
regulatory standards, and internal audit frameworks.
- Participate in calibration sessions to ensure consistency and standardization in quality evaluation. *Required Knowledge, Skills, and
Experience:
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- Graduate in any discipline.
- 02 years of experience in Quality Assurance, audit and coaching.
- Excellent written and verbal communication skills.
- High proficiency in MS Excel.
- Attention to detail with analytical and problem-solving abilities.
- Ability to manage multiple tasks and meet deadlines in a agile environment.
- Open to working night shifts. *Preferred
Skills:
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• Basic knowledge of BPI tools (Lean, Six Sigma) and quality improvement practices.