- Welcome clients and visitors, ensuring a professional and pleasant workplace experience.
- Build strong client relationships and respond promptly to requests, queries and feedback.
- Handle client complaints and escalations, coordinating with internal teams for timely resolution.
- Oversee daily housekeeping, pantry and other facility soft services.
- Supervise housekeeping and support staff to maintain cleanliness, hygiene and service standards.
- Conduct regular floor inspections and ensure meeting rooms and common areas are ready for use.
- Coordinate with vendors for supplies, service requirements and quality checks.
- Maintain records of client requests, complaints, inventory and service reports.
- Support client meetings, employee engagement activities and events.
- Coordinate with facility and maintenance teams to resolve operational issues. Candidate
Requirements:
- 3–4 years of experience in hospitality, CRM or facility soft services, preferably in managed offices, coworking spaces, hotels or commercial properties.
- Solid communication, interpersonal and customer service skills.
- Ability to handle client concerns professionally and manage daily service operations.