- Handle customer inquiries via chat, resolving issues promptly and efficiently.
- Process transactions, answer questions about products or services, and provide accurate information to customers.
- Maintain a high level of accuracy when typing out responses to ensure clear communication with customers.
- Escalate complex issues to senior team members if necessary. Job
Requirements:
- 0-6 years of experience in an international BPO environment.
- Robust English language skills (written) for effective communication with customers.
- Ability to work on night shifts as required by the business needs.