Job Description
Vision Spark Group is hiring an experienced Operations Manager / Senior Manager to lead large-scale BPO operations across domestic and international processes.

Responsibilities:

- Lead and manage BPO operations and achieve KPIs, SLAs, CSAT, productivity and revenue targets
- Mentor Team Leaders, Assistant Managers and frontline staff
- Monitor daily, weekly and monthly performance and drive improvements
- Handle workforce management, capacity planning and resource utilization
- Improve process efficiency and optimize costs
- Identify performance gaps and implement corrective action plans
- Manage client escalations, business reviews and stakeholders
- Ensure compliance with company policies and quality standards
- Build leadership pipelines and a high-performance culture

Requirements:





- Experience in BPO / Customer Experience operations
- Experience managing large teams and multiple processes
- Knowledge of KPIs, SLAs, CSAT, AHT, shrinkage and attrition
- Solid leadership, analytical and stakeholder management skills
- Good client-handling and decision-making skills
- Stable career history with proven achievements Pay: ₹15,000.00
- ₹59,000.00 per month

Benefits:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule

Education:
- Higher Secondary(12th Pass) (Preferred) Work

Location:
Hybrid remote in Gurugram, Haryana

📌 Manager / Senior Manager – Operations (BPO) (Gurugram)
🏢 Vision Spark
📍 Gurugram