Description Trintech is an award-winning AI-driven Fintech SaaS organisation transforming the way finance teams operate. We are looking to hire a Lead Site Reliability Engineer to helm the technical delivery of reliability improvements across a broad service portfolio. You will turn production evidence into a prioritised engineering plan, coordinate work across teams and ensure incident learning results in measurable improvement. This is a technical individual-contributor role with no direct reports. You will remain hands-on across Kubernetes and OKD/OpenShift, Azure, VMware-based infrastructure, and Linux and Windows workloads. Grafana, Prometheus, Datadog, Sumo Logic and PagerDuty support investigation, service visibility and incident response. YOUR IMPACT
- Own the integrated reliability engineering plan across services, regions and workstreams, with transparent technical priorities and accountable follow-through.
- Strengthen the SRE team's effectiveness through practical direction, better operational tools, sustainable response practices and verified engineering outcomes. What You Will Do
- Build a prioritised reliability roadmap from customer impact, incident recurrence, service risk and operational effort, agreeing delivery capacity with the SRE manager.
- Lead adoption of meaningful service indicators, objectives and error-budget decisions with product and service owners, establishing ownership and review practices.
- Coordinate alert improvements across Grafana, Prometheus, Datadog, Sumo Logic and PagerDuty, addressing duplication, missing coverage, routing and diagnostic context.
- Lead technical response to complex incidents and strengthen regional handovers, escalation readiness and blameless reviews; verify completion of consequential follow-ups.
- Direct and contribute to automation that removes repeated operational work, with code review, testing,



bounded permissions and safe recovery behaviour.
- Coordinate readiness, capacity and recovery work across application, data, infrastructure and Platform Engineering teams, resolving dependencies and technical blockers.
- Review high-risk changes and remain hands-on through diagnosis, prototypes and targeted implementation where direct involvement improves the outcome.
- Report customer impact, reliability trends, repeat failures, alert quality and engineering progress; raise gaps in capacity or ownership with clear recommendations. Who You Are
- A record of leading reliability improvements across multiple production services and teams, with evidence of sustained outcomes after delivery.
- Strong practical judgement across Kubernetes, Linux, application behaviour, networks, storage and hybrid infrastructure, with the ability to involve specialists effectively.
- Hands-on depth in monitoring, PromQL, log analysis and alert design, including the ability to distinguish telemetry faults from service failures.
- Experience leading significant incidents, improving on-call practices and driving corrective actions through to verified resolution.
- Credible software and automation skills, including reviewing and implementing maintainable, tested operational tooling and controlled changes.
- Ability to coordinate dependencies, mentor technical leaders and negotiate delivery priorities and reliability trade-offs without relying on line-management authority. NICE TO HAVE
- Experience with OKD/OpenShift,



Azure, VMware, Windows, Datadog, Sumo Logic, PagerDuty, Terraform, SaltStack, Azure DevOps or Argo CD.
- Experience supporting distributed teams and SaaS services with database, integration, batch-processing or customer-facing financial-workflow dependencies. How You Will Work And Lead
- Set technical priorities and guide Senior and Principal contributors, agreeing resource commitments with their managers and retaining clear service ownership.
- Partner with the SRE manager on on-call readiness and protected engineering capacity; provide coaching and technical input into development and recruitment.
- Make delivery and recovery decisions within agreed authority, escalating business-risk acceptance, funding and organisation-wide architecture choices to accountable owners. What success looks like
- The reliability roadmap delivers measurable reductions in customer disruption, recurring incidents and avoidable operational effort.
- Critical services have agreed owners, meaningful health measures, actionable alerts and tested recovery procedures.
- Regional handovers, escalation and incident follow-ups work consistently, with response load and capacity constraints visible to management.
- Teams deliver coordinated improvements with verified outcomes while engineers develop stronger independent technical judgement. *At our core, Trintechers stand committed to fostering a culture rooted in our core values – Humble, Empowered, Reliable, and Open. Together, these values guide our actions, define our identity, and inspire us to continuously strive for excellence in everything we do.
* *All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or disability.*

📌 Lead Site Reliability Engineer, Remote India (Bengaluru)
🏢 Trintech
📍 Bengaluru