Job Description
Service Coordinator (Education Sector)

Location:
Indirapuram, Ghaziabad Position Summary The Service Coordinator in the education sector is responsible for facilitating effective communication between parents and the educational institution, ensuring a seamless counseling experience for prospective students and their families. This role involves coordinating and assigning candidates, addressing inquiries, and supporting the overall enrollment process.

Key Responsibilities
1. Counseling and Support
- Engage with Parents:
- Provide information and guidance to parents regarding educational programs and services.
- Address queries and concerns through in-person meetings, phone calls, and emails.
- Conduct Assessments:
- Assess the needs and preferences of families to recommend suitable educational pathways for their children. 2. Coordination and Administration
- Candidate Assignment:
- Coordinate the assignment of candidates to appropriate educational programs based on their needs and interests.
- Maintain a database of candidates and track their progress through the enrollment process.
- Schedule Appointments:
- Organize and manage counseling sessions and meetings with parents and prospective students.
- Ensure that all appointments are well-coordinated and that all relevant materials are prepared in advance. 3. Collaboration
- Work with Educational Staff:
- Collaborate with teachers, administrators, and counselors to align services with student needs.
- Communicate any specific requirements or concerns raised by parents to the appropriate educational personnel. 4. Documentation and Reporting
- Maintain Records:
- Keep accurate records of counseling sessions, communications with parents,



and candidate assignments.
- Generate reports on enrollment statistics and feedback for management. 5. Continuous Improvement
- Feedback Collection:
- Gather feedback from parents and candidates to improve counseling services and educational offerings.
- Participate in training and career development to enhance counseling skills and knowledge. Qualifications
-

Education:

- Bachelor’s degree in Education, Psychology, Social Work, or a related field. Master’s degree preferred.
-

Experience:

- Previous experience in counseling, educational coordination, or customer service, preferably within the education sector.
-

Skills:

- Strong communication and interpersonal skills.
- Ability to build rapport with parents and students.
- Organizational and multitasking abilities.
- Proficiency in Microsoft Office Suite and experience with CRM software. Key Competencies
- Empathy: Ability to understand and relate to the concerns of parents and students.
- Problem-Solving: Proactive in identifying issues and finding effective solutions.
- Team Player: Ability to collaborate effectively with colleagues and educational staff. Work Schedule
- Weekdays: 12:00 PM – 8:00 PM
- Weekends: 9:30 AM – 7:30 PM
- Weekly Off: Tuesday To apply, connect with us at: (phone hidden)

Job Type
Full-time Pay: ₹25,000.00
- ₹35,000.00 per month Application Question(s):
- Are you fluent and confident in spoken English, especially while speaking with parents and students?
- Do you have experience in counseling, customer service, parent handling, or student coordination?
- Are you comfortable working from our Indirapuram, Ghaziabad office and following the given work timings? Work

Location:
In person

📌 Service Coordinator (Ghaziabad)
🏢 Foxbrain
📍 Ghaziabad