*Social Media Customer Support Associate* Role Summary We are seeking a highly articulate and result-oriented Customer Support Associate to join our dynamic BPO operations team. The ideal candidate will be responsible for delivering exceptional customer service, resolving user queries efficiently, and maintaining high-performance standards for social media escalation. This role requires an experienced qualified with a proven track record in the BPO sector, excellent communication skills, and robust typing capabilities. *Key Requirements & Eligibility Criteria*
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Experience:
Minimum 1 year of continuous BPO experience is mandatory.
- Language Proficiency: Must possess an advanced Versant Level 5 certification
- Typing Proficiency: Minimum typing speed of 35 WPM with 90% accuracy.
- Demographic & Education Targets: Candidates must align with our operational workforce balance targets:
- Educational Ratio:



Graduate / Undergraduate. Candidates must successfully clear a multi-stage evaluation process to qualify for the role: 1. HR Screening 2. Typing Test 3. Psychometric / Aptitude Test 4. Versant Level 5 Test 5. Operations/Training Round 6. Client Round *Work Nature & Logistics*
- Operating Model: Completely Work from Office (WFO).
- Shift Timings: 24/7 rotational shifts with 1 rotational week-off.
- Transportation: No standard company transportation provided. Cab facilities will be provided exclusively during odd hours (night shifts). Interested candidates please send your updated resume on [email protected] Mention below details :- Total

experience:
- Current CTC :
- Expected CTC :
- Current

Location:
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📌 Customer Support Associate (Bengaluru)
🏢 eTeam
📍 Bengaluru