Job Summary We are looking for a responsible and customer-focused executive to handle customer queries, payment recovery, social media lead follow-ups, billing support, and daily calling activities.

Key Responsibilities
Customer Support: Handle customer queries, resolve issues, and coordinate with internal teams for timely solutions. Payment Recovery: Follow up with customers for pending payments, overdue invoices, and outstanding dues. Social Media Lead Management: Respond to social media inquiries, contact potential customers, and follow up on leads. Billing & Processing Support: Assist with billing, invoice verification, payment updates, and transaction processing. Daily Call Follow-ups: Make regular calls to customers and leads, maintain follow-up records, and update daily reports. Reporting & Coordination: Maintain accurate customer records and coordinate with sales, accounts, and operations teams. Required Skills Valuable communication and telephone-handling skills. Basic knowledge of billing,



payment follow-ups, and MS Excel. Customer handling and problem-solving abilities. Familiarity with social media platforms and CRM tools. Strong follow-up, coordination, and organizational skills. Candidate Profile Graduate in any discipline; freshers may apply. Prior experience in customer support, telecalling, billing, collections, or lead management is preferred. Must be organized, proactive, and target-oriented. Key Performance Indicators (KPIs) Daily calls and follow-ups completed. Payment recovery and lead conversion rates. Customer query resolution and billing accuracy. Timely reporting and record maintenance Able to call minimum 60-70 per day Pay: ₹18,000.00
- ₹29,000.00 per month

Benefits:
- Cell phone reimbursement
- Internet reimbursement Work

Location:
In person

📌 Office Administrator (Nachinola)
🏢 MANDALINDUSTRY
📍 Nachinola