Role & responsibilities Customer Billing & Invoicing
• Process customer invoices, credit notes and debit notes accurately and within agreed timelines.
• Ensure completeness and accuracy of billing-related transactions.
• Support customer master data maintenance and validation activities. 2. Cash Application & Receipts Management
• Record and apply customer payments accurately against open invoices.
• Investigate and resolve unapplied payments, unidentified receipts and allocation discrepancies.
• Coordinate with banks, treasury teams and business stakeholders for payment reconciliation. 3. Collections & Follow-Up
• Conduct collection activities through calls, emails and customer interactions.
• Track overdue receivables and follow up on outstanding balances.
• Support dunning and escalation processes in accordance with company policies.
• Maintain collection logs and ensure timely resolution of payment delays. 4. Account Reconciliations & Query Resolution
• Perform customer account reconciliations and resolve balance discrepancies.
• Investigate billing, payment and deduction-related issues.
• Coordinate with Sales, Customer Service, Commercial and Finance teams for dispute resolution. 5. Customer Credit Management
• Support customer onboarding activities including customer master creation and maintenance.
• Perform credit-related checks and maintain customer records in accordance with company policies.
• Assist in preparing credit exposure, overdue, and customer risk reports.
• Monitor blocked orders, credit limit utilization, and aged receivables for assigned customers.
• Coordinate with Sales, Commercial, and Finance teams for timely resolution of credit
- related issues.
• Escalate exceptions and potential credit risks to appropriate stakeholders. 6. Period-End Close Activities
• Support month-end, quarter-end and year-end AR closing activities.
• Prepare AR schedules, aging reports and reconciliation statements.
• Ensure timely completion of close activities as per reporting timelines. 7. Compliance & Internal Controls
• Adhere to company policies, accounting guidelines and standard operating procedures.
• Maintain audit-ready documentation and support internal and external audits.
• Ensure compliance with internal controls and governance requirements. 8. Process Improvement & Automation
• Identify recurring issues and process improvement opportunities.
• Support automation and digitization initiatives within AR operations.
• Contribute to standardization and continuous improvement programs across Shared Services.