Job Summary Responsible for maintenance, administration, monitoring and support of Automatic Fare Collection (AFC) systems, servers, databases, applications and ticketing operations.
Key Responsibilities
AFC Operations & Maintenance
- Ensure preventive and corrective maintenance of central and station-level AFC systems.
- Monitor AFC system alarms and operational reports.
- Manage AFC End-of-Day (EOD) activities.
- Monitor ticketing transactions from AFC gates, TOMs and TVMs.
- Troubleshoot and maintain Database, Web, Middleware, Report and Cluster servers.
- Handle network administration and system-related issues.
- Manage backups and storage planning.
- Configure and maintain SQL databases.
- Develop SQL queries, stored procedures and custom reports.
- Analyze AFC data and generate management reports.
- Support account reconciliation and card tracking analysis.
- Validate software patches and upgrades.
- Perform software version deployment and updates.
- Configure AFC applications and monitoring tools.
- Test and implement recent fare products in AFC devices.
- Perform key initialization and card personalization activities.
- Manage system configurations and parameters.
- Coordinate with vendors, contractors and end users for issue resolution.
- Support new installations and critical incident management. Required Skills
- SQL Server
- Database Administration
- Stored Procedures
- Windows/Linux Server Administration
- Network Troubleshooting
- Application Support
- Incident Management
- Report Development
- Vendor Coordination
- System Monitoring Tools Preferred Experience
- Metro Rail / Transit Systems
- Automatic Fare Collection (AFC)
- Smart Card and Ticketing Systems
- Mission Critical Application Support