- Handle chats and calls using standard telecommunication scripts and guidelines.
- Resolve customer inquiries, complaints, and requests in a clear, qualified, and empathetic manner.
- Update interaction logs, candidate status, and customer records accurately in the internal CRM database.
- Maintain high standard operational metrics: First Contact Resolution (FCR), Average Handling Time (AHT), and Quality Score.
- Coordinate with team leads, recruitment coordinators, and support teams for escalated queries. Key Requirements
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Education:
Minimum Higher Secondary (10+2) pass; Graduates preferred in any discipline.
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Experience:
Freshers welcome; 02 years of experience in Voice/BPO operations preferred.
- Communication: Good verbal and written communication skills in English and local regional languages.
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Skills:
Basic computer literacy, active listening, problem-solving, and professional phone etiquette.
- Shift Flexibility: Willingness to work in rotational shifts / rotational week-offs as per operational requirements.