Job Locations
- Pune / Noida / Chennai / Hyderabad / Bangalore
Key Responsibilities
- Design, develop and configure ServiceNow ITSM, CSM/HRSD and ITOM modules.
- Build workflows, business rules, UI policies, client scripts and Service Catalog items.
- Implement ITOM capabilities including Discovery, Service Mapping, Event Management and CMDB.
- Configure CSM case management and customer portals.
- Implement HRSD case management, Employee Center, lifecycle events and employee journeys.
- Develop integrations using REST/SOAP APIs, MID Server and IntegrationHub.
- Troubleshoot issues and perform root cause analysis (RCA).
- Contribute to solution architecture, effort estimation and technical documentation.
- Work directly with customers to gather requirements and deliver solutions.
- Mentor junior team members. Required
Skills:
- ServiceNow ITSM, CSM/HRSD and ITOM
- JavaScript and Glide API
- Flow Designer and IntegrationHub
- REST/SOAP integrations and MID Server
- CMDB, Discovery and Service Mapping
- Service Portal / Employee Center
- Performance Analytics (positive to have) Preferred Candidate Profile:
- 6 to 8 years of total experience, with at least 5 years in ServiceNow.
- At least one end-to-end ServiceNow implementation.
- Certifications: CSA, CAD, CIS-ITSM, CIS-CSM / CIS-HRSD, CIS-Discovery / Service Mapping / ITOM.
- Excellent communication and customer-facing consulting skills.
- B.
E./B.
Tech in Computer Science, IT or a related field.
- Open to Pune, Noida, Chennai, Hyderabad or Bangalore (Fujitsu supports relocation).