*Contact
- Phone Number
- (phone hidden) from 12 : 15 PM (NOON) to 9: 30 PM only* *Send your resumes at [email protected]* Customer Care Executive – US Healthcare Voice Process Company: OPX Global

Location:
Saravanampatty, Coimbatore *Location Link
- https://share.google/fpQXgPAEvERPV84OV
*

Experience:
1–3 Years Work Mode: Work from Office Shift: Night Shift Job Summary OPX Global is hiring Customer Care Executives for our US Healthcare Voice Process. The role involves handling patient calls, appointment coordination, referrals, follow-ups, and healthcare-related queries while maintaining high standards of communication and accuracy.

Key Responsibilities
- Handle inbound and outbound calls from patients and healthcare providers.
- Assist patients with appointment scheduling, reminders, follow-ups, and general queries.
- Coordinate incoming and outgoing patient referrals.
- Handle and coordinate faxes, lab reports, prior authorizations, and patient documentation.
- Update and maintain accurate patient information in EHR/EMR systems.
- Review patient information and ensure accurate documentation.
- Coordinate with healthcare professionals and internal teams to resolve patient queries.
- Maintain patient confidentiality and follow healthcare process guidelines.




- Identify and escalate complex issues to the Team Lead when required.
- Meet defined quality, productivity, and customer service metrics. Candidate Profile
- 1–3 years of experience in US Healthcare / Healthcare BPO / International Voice Process / Customer Care.
- Excellent English communication skills; solid US accent is preferred.
- Experience handling international voice calls is an added advantage.
- Basic understanding of US Healthcare processes and medical terminology is preferred.
- Experience with EHR/EMR software is an added advantage.
- Good typing speed and computer proficiency.
- Customer-focused with solid listening and problem-solving skills.
- Ability to work under pressure and handle high-volume calls.
- Willingness to work in a US Night Shift. Key Skills US Healthcare | International Voice Process | Customer Service | Patient Coordination | Appointment Scheduling | Referrals | EHR/EMR | Medical Terminology | US Accent | Communication Skills

Education:
Any Graduate Employment Type: Full-Time | Work from Office Pay: Up to ₹30,000.00 per month

Benefits:
- Paid time off Work

Location:
In person

📌 Customer Care Executive – | US Healthcare | 1–3 Years | Night Shift (Saravanampatti)
🏢 Aram Logistics Solutions
📍 Saravanampatti