## Job highlights
- Experienced in enterprise network operations with hands-on expertise in Juniper EX/QFX switches, Palo Alto firewalls, and enterprise WLAN technologies
- Manage network incidents using ServiceNow, monitor network infrastructure, troubleshoot L2/L3 issues, optimize wireless environments, and implement change management processes We are seeking an experienced Enterprise Wireless & Network Operations Consultant to support and enhance our network infrastructure. This role is responsible for ensuring the stability, security, and performance of enterprise network services through proactive monitoring, rapid incident response, and structured change management practices. The consultant will operate across both operations (L2) and advanced engineering (L3) functions, collaborating with internal teams and external vendors to deliver high-quality network services.

Key Responsibilities
Tier 2: Network Operations & Monitoring Manage end-to-end incident lifecycle using ServiceNow, including intake, categorization, prioritization, and tracking. Perform real-time monitoring of network infrastructure (Juniper EX/QFX switches, Palo Alto firewalls) using SNMP and Syslog. Execute standard service requests such as port provisioning, VLAN configuration, and wireless guest access support. Ensure timely escalation of incidents to Tier 2 teams or OEM vendors (Juniper JTAC, Palo Alto TAC) in line with SLAs. Tier 3: Advanced Network Engineering Troubleshoot and resolve complex Layer 2/Layer 3 issues, including: Virtual Chassis (VC) failures Spanning Tree Protocol (STP) loops OSPF/BGP routing issues Manage network security operations, including:



Palo Alto firewall policies (Security/NAT) IPsec VPN tunnel stability and performance Optimize and support enterprise wireless environments, including controller configurations and client connectivity issues. Perform network lifecycle management, including firmware upgrades and patching (Junos OS, PAN-OS). Design, document, and implement Change Requests (CRs) in ServiceNow with detailed testing and rollback plans. Required Technical Skills Switching: Juniper EX & QFX Series, Junos OS Security: Palo Alto Firewalls (PA-Series), Panorama Wireless: Enterprise WLAN (Mist, Aruba), 802.1X authentication SDWAN
- Silverpeak ITSM Tools: ServiceNow (Incident, Change, Request Management) Networking Protocols & Services: DNS, DHCP, IPAM, SNMP, BGP, OSPF, LACP Service Level Expectations Respond to critical incidents (P1) within 15 minutes; target resolution within 4 hours Respond to high-priority incidents (P2) within 30 minutes; target resolution within 8 hours Ensure timely patching compliance for all critical security updates Maintain 100% adherence to change management processes, including documentation and approvals Key Deliverables Develop and maintain Standard Operating Procedures (SOPs) for operational tasks Provide monthly operational reports covering ticket trends, SLA performance, and network availability Maintain a quarterly patching and upgrade roadmap for all network infrastructure Preferred Qualifications Solid experience in enterprise network operations and wireless environments Hands-on expertise with Juniper and Palo Alto technologies Proven ability to work within SLA-driven environments troubleshooting, documentation, and communication skills

📌 Lead Network Security Engineer (India)
🏢 Enterprise Minds
📍 India