Job Purpose: Represent the Bank and present eligible products to non-managed customers. Educate customers on the Bank's digital products. Identify the right product, explain features/benefits, and sell for revenue generation. Job
Responsibilities:
Quantitative: Achieve monthly unit, value, and income targets across product lines. Educate customers on product lines and provide suitable products. Maintain month-on-month productivity on allocated product lines. Contribute to overall channel achievement. Customer Communication: Contact non-managed customers using calling scripts to offer products. Engage customers with probing questions to understand requirements. Explain product features & perks during customer onboarding. Pitch multiple products to increase customer product holding. Qualitative: Ensure effective interaction and communication, capturing correct customer dispositions. Implement feedback from supervisors/unit managers/training managers on call quality. Maintain Time on system as per KPI. Ensure Minimum RPC on a daily/monthly basis.
Digital Product Penetration: Educate customers on digital products. Showcase value and convenience of digital products. Increase digital penetration within the non-managed customer base. Push digital penetration for contacted customers. Audit and Compliance: Adhere to all laid down guidelines for Calling. Ensure all tele-calling and product regulatory compliance are met. Adhere to all product guidelines. Follow guidelines on floor discipline and dialer hygiene parameters. Educational
Skills:
IRDA Certification Sales and Influencing Skills Banking Product & Process Knowledge Planning and Organizing Skills Communication Knowledge of Competition & Current trends in financial Industry Experience Required: Minimum 1 year experience Exposure to banking preferable Major Stakeholders: Customers Line supervisors Quality & Training Team