## Job highlights
- Minimum 2 years experience in inbound voice process for international clients
- Handle inbound customer queries on international banking products, ensure first-contact resolution, recommend banking products, maintain compliance, and meet KPIs

Location:
Bangalore (Bannerghatta) & Hyderabad (Madhapur) Experience
- Minimum 2 years of experience Contract: 9 Months Notice period
- Immediate Joiners only will be considered for this role Bangalore & Hyderabad: Based on the requirement
- Shift Timings (In case of night shifts, cab facility will be provided)
- Experience into Inbound voice process and prior experience in voice process for international clients
- Excellent communication skills




- Handle inbound customer queries related to international banking products and services
- Provide accurate, prompt, and empathetic customer support
- Achieve first-contact resolution (FCR) across customer interactions
- Identify and recommend value-added banking products based on customer needs
- Adhere to banking regulations, compliance requirements, and quality benchmarks
- Maintain detailed and accurate interaction documentation
- Meet assigned individual KPIs, productivity, and sales targets
- Handle escalations professionally and resolve conflicts effectively Please share your CV at [email protected]

📌 Customer Service Representative (Bengaluru)
🏢 protiviti india
📍 Bengaluru