# Job Title: Manager Business Analytics / MIS (BPO Industry) Job Summary We are looking for an experienced Manager Business Analytics / MIS from the BPO industry to lead our analytics and reporting function. The ideal candidate should have strong expertise in Advanced Excel, Tableau Desktop & Tableau Flow, SQL, and reporting automation. This role requires managing a team, driving operational reporting, creating insightful dashboards, and enabling data-driven decision-making for business and client stakeholders. The candidate should possess excellent analytical skills, strong business understanding, and the ability to manage multiple reports and dashboards in a fast-paced BPO environment.

Key Responsibilities

* Lead and manage a team of 15-20 Business Analysts/MIS Executives.
* Generate, maintain, consolidate, and automate Daily, Weekly, and Monthly MIS reports.
* Develop interactive dashboards and data visualizations using Tableau Desktop & Tableau Flow.
* Analyze operational and business data to provide actionable insights for process improvement and performance management.
* Handle large datasets using SQL/MySQL and Advanced Excel.
* Create reports using advanced Excel functionalities including:
* Pivot Tables & Pivot Charts
* Power Query
* Advanced Formulae
* Lookup Functions
* Macros & VBA
* Track key operational KPIs such as productivity, SLA, utilization, shrinkage, attrition, forecasting, and performance metrics.
* Ensure timely delivery and accuracy of reports shared with internal and external stakeholders.




* Identify opportunities for automation and process optimization in reporting workflows.
* Collaborate with Operations, WFM, Quality, and Client teams for reporting and analytics requirements.
* Conduct data validation and quality checks to maintain data integrity.
* Present business insights and performance trends to leadership teams and clients. Required Skills & Expertise Mandatory Skills
* Strong experience in the BPO / BPM / Contact Center industry.
* Hands-on expertise in:
* Advanced Excel
* Tableau Desktop & Tableau Flow
* SQL / MySQL
* Solid knowledge of:
* MIS Reporting
* Dashboard Development
* Data Visualization
* Reporting Automation
* Business Analytics
* Experience in handling large datasets and multiple reports simultaneously.
* Team handling and stakeholder management experience.
* Excellent analytical, logical reasoning, and communication skills. Good to Have
* Knowledge of Python for analytics and automation.
* Experience in VBA and Macros development.
* Exposure to forecasting, workforce management reporting, and operational analytics. Experience Required
* 5+ years of relevant experience in MIS / Business Analytics within the BPO industry.
* Minimum 2+ years of team handling experience preferred. Qualification
* Bachelors degree in Engineering, Statistics, Mathematics, Commerce, Computer Science, or related field.
* Tableau or Analytics certifications will be an added advantage. Salary Budget
* 8 LPA to 10 LPA (Fixed Budget) Note
* Freshers are not eligible for this role. Interested candidates can drop your CV at (phone hidden)
- HR Dheeraj

📌 Manager-Business Analystics/MIS (Delhi)
🏢 globiva
📍 Delhi