Key Roles &

Responsibilities:
1. Shift Operations Management: Manage daily dark store operations and ensure smooth functioning throughout the assigned shift. 2. Order Fulfilment: Ensure orders are picked, packed, and dispatched within the defined TAT (Turnaround Time). 3. Team Management: Allocate tasks to pickers, packers, loaders, and other store associates while monitoring their productivity. 4. Inventory Management: Monitor stock availability, inventory accuracy, inward stock, put-away, replenishment, and cycle counts. 5. SLA & TAT Management: Ensure orders are processed within defined SLA timelines and minimize order delays. 6. Manpower Planning: Manage shift-wise manpower allocation, attendance, shift rosters, and workforce utilization. 7. Customer

Experience:
Minimize order cancellations, wrong items, missing items, and customer complaints. 8.



Quality Control: Ensure proper picking, packing, product quality, expiry checks, and adherence to operational SOPs. 9. MIS & Reporting: Prepare daily shift reports covering order volume, productivity, attendance, inventory discrepancies, and operational performance. 10. Coordination: Coordinate with delivery partners, warehouse teams, city operations teams, and other internal stakeholders. 11. Problem Resolution: Handle real-time operational challenges such as manpower shortages, inventory mismatches, system issues, and order backlogs. 12. Safety & Compliance: Ensure adherence to workplace safety, hygiene standards, and company policies.

📌 Shift Incharge (Bengaluru)
🏢 Peoplex360
📍 Bengaluru