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Job Description
– GSOC Operator / Analyst Employer: G4S Secure Solutions India Pvt. Ltd. Client: Leading Global MNC (Confidential)

Location:
South Zone (Hyderabad & other major cities as required) Employment Type: Full-Time, Permanent Reporting To: GSOC Supervisor / GSOC Manager Payroll: G4S Secure Solutions India Pvt. Ltd. ### Role Overview As a GSOC Operator / Analyst, you will be at the heart of our Global Security Operations Centre (GSOC), monitoring threats, responding to incidents, and ensuring business continuity for a global client. This role demands vigilance, quick decision-making, technical competence, and the ability to remain calm under pressure. ###

Key Responsibilities
1. Threat Monitoring & Surveillance
- Monitor security systems (CCTV, access control, alarms, incident management tools).
- Use platforms such as Genetec, ServiceNow, Ontic, and Everbridge for integrated threat monitoring.
- Identify and escalate potential risks, anomalies, or suspicious activity. 2. Incident Response & Escalation
- Act as the first responder to incidents in line with global SOPs.
- Escalate issues to relevant stakeholders and dispatch ground teams when required.
- Maintain accurate incident logs and support investigations. 3. Emergency Operations
- Assist in fire, evacuation, lockdown, or medical emergency protocols.
- Coordinate with emergency services and ensure timely response. 4. Technology Oversight
- Perform daily system health checks (CCTV, badge readers, alarms, FACP panels).
- Report and follow up on equipment faults with technical teams. 5. Intelligence & Reporting
- Track regional and global threats; share intelligence updates with stakeholders.
- Generate reports on incidents, trends, and SLA compliance.
- Provide video retrievals, badge audits, and analytical support for investigations. 6. Communication & Coordination
- Handle emergency and non-emergency calls professionally.




- Liaise with global security teams, C-suite executives, and law enforcement as required. ### Candidate Profile Education
- Graduate in Security Management, Information Technology, Criminology, or a related field.
- Certifications such as CPP, PSP, APP (ASIS) are advantageous. Experience
- Minimum 1 year in GSOC/Command Centre operations.
- 2+ years in monitoring-based operations or customer service.
- Prior work with multinational clients preferred. Technical Skills
- Hands-on experience with:
- Security platforms: ServiceNow, Genetec, Everbridge, Ontic, MS Office/365.
- Security equipment: CCTV, access control, alarms, FACP panels.
- Ability to analyze data and prepare incident/intelligence reports. Language Skills
- Fluent spoken and written English (mandatory, non-negotiable).
- Knowledge of Hindi desirable.
- Local language (mother tongue of location) mandatory. Behavioral Competencies
- Strong situational awareness and multitasking.
- Calm decision-making under stress.
- Ethical, professional, and disciplined.
- Team-oriented with high emotional intelligence. ### Work Environment
- Shift Pattern: Rotational (24/7, including weekends and holidays).
- Team Setup: Each shift staffed with 2–3 GSOC Operators and one Supervisor.
- Transport: Company-provided pickup/drop during night shifts. ### Compensation & Benefits
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Salary:
Negotiable (depending on the performance during the interview).
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Advantages:
Provident Fund, Gratuity, Medical Insurance (employee + dependents), Leave encashment, Performance-linked bonuses, Transport (as per shift). ### Career Progression GSOC Operator GSOC Analyst GSOC Supervisor GSOC Manager ### Application Process Submit your CV with the following details: Date of Birth, Height, Weight. Also send your latest last 3 months’ salary slips (if available) Contact Person: Abhay Mulik Email: [email protected] WhatsApp: +91 (phone hidden) Mobile: +91 (phone hidden)

📌 Global Security Operations Center (Telangana)
🏢 G4S
📍 Telangana