Job Title: Telecalling Team Leader Role Overview: We are looking for a friendly and energetic Telecalling Team Leader to manage, guide, and motivate a team of telecallers. Your main goal is to help your team hit their daily and monthly calling targets while maintaining valuable quality customer conversations.

Key Responsibilities
Lead the Team: Guide, mentor, and support telecallers to perform their best every day. Monitor Performance: Check daily calling numbers, follow-ups, and sales conversions. Train & Coach: Help new team members learn the process and train existing staff on better communication and closing skills. Handle Escalations: Solve difficult customer complaints or issues that telecallers cannot handle alone. Reports: Create daily, weekly, and monthly reports on team performance and share them with management. Motivate: Keep the team energetic, positive, and focused through fun activities, incentives, and regular feedback.



Requirements / Skills Needed:

Experience:
0 to 3 years of experience as a Telecaller or Team Leader in a BPO/sales environment. Communication: Good speaking and listening skills in tamil. Leadership: Ability to handle people, solve problems, and keep the team motivated. Basic Tech

Skills:
Comfortable using computers, Excel, and CRM software to track data. Positive Attitude: Goal-oriented and target-driven mindset. Pay: ₹25,000.00
- ₹29,000.00 per month

Benefits:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home Work

Location:
In person

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