Job Summary: We are looking for a proactive and customer-oriented CRM Executive to manage customer relationships, handle customer queries, maintain customer databases, and ensure a smooth customer experience.

Key Responsibilities
1. Manage customer queries and provide timely resolutions through calls, emails and WhatsApp. 2. Handle customer feedback, complaints and service-related requests. 3. Maintain and update customer databases and CRM records. 4. Coordinate with showroom teams and internal departments to resolve customer issues. 5. Conduct follow-up calls with customers to ensure customer satisfaction. 6. Maintain records of customer interactions and prepare regular reports. 7. Support customer engagement, retention and relationship-building activities. 8. Ensure a positive customer experience and maintain service quality.



Required

Skills:

- Excellent verbal and written communication skills.
- Good customer handling and problem-solving abilities.
- Basic knowledge of MS Excel and CRM software.
- Solid follow-up and coordination skills.
- Ability to manage multiple customer queries.
- Customer-focused attitude and professional behaviour. Preferred Candidate Profile:
- Experience in CRM, Customer Support or Customer Relationship Management.
- Experience in the Retail or Jewellery Industry will be an added advantage.
- Candidates with good communication and coordination skills are preferred.

📌 Crm Executive (Surat)
🏢 Kalamandir Jewellers
📍 Surat