Main

Responsibilities:
- Encourages collaboration between departments to contribute to the business strategy
- Ensures training activities are updated and performed in a timely manner
- Adopts and drives global standards for training
- Actively participates within internal and external meetings (WBR, MBR, QBR, YBR, etc)
- Manages client relations to align training standards
- Supports the development of effective and timely analytics to our operations team
- Plans development and engagement activities for the team
- Coordinates with Workforce in the scheduling of new hire classes and cross-training
- Coordinates the best use of their resources for LS and CE to support the operations
- Coordinates and communicate with recruitment to ensure profiles are updated
- Owns Training Attrition by creating and executing action plans
- Drives new hire and recurrent training effectiveness results
- Coordinates with internal and external stakeholders to understand the training requirements and create training strategies accordingly
- Owns current hire throughput and speed to proficiency

Qualifications:
- Strong leadership & management




- Creativity and innovation
- Presentation skills
- Analytical skills
- Organizational skills
- Effective Decision-making & problem-solving
- Results-oriented and have the ability to report them
- Ability to work with teams across multiple regions Knowledge:
- English
- B2 or above:
- Required
- Oral and written comprehension
- Appropriate use of language
- Strong verbal and written communication skills
- Intermediate to advanced level experience with MS Office applications, including budget management & reporting
- Brilliant Coaching or other coaching methodologies
- Feedback, learning and development techniques
- Customer excellence & quality knowledge Eligibility Criteria:
- Must be at a Sr.
Team Leader Level position for at least 6 months
- Bachelor's degree in any field.
- Experience leading small to medium group of team members
- Required
- Meeting or exceeding all metrics in your current role for the last 3 months
- Availability to work on site

📌 Walk-In II 5th NovII Training Manager (Noida)
🏢 TELUS Digital
📍 Noida