Role & responsibilities
- Manage day-to-day customer care operations for the UK Travel Process.
- Lead, mentor, and motivate the team to achieve performance targets.
- Handle customer escalations related to bookings, cancellations, amendments, and refunds.
- Monitor team performance, customer satisfaction, call quality, and service standards.
- Coordinate with internal teams to ensure timely resolution of customer queries.
- Track operational KPIs, prepare performance reports, and drive process improvements.
- Conduct regular team coaching and training to enhance service quality. Preferred candidate profile
- Proven experience in Customer Care / Customer Service within the UK Travel Process.
- Prior experience in team management and handling customer escalations.
- Robust knowledge of UK travel operations, bookings, cancellations, and amendments.
- Excellent communication, leadership, and problem-solving skills.
- Ability to manage team productivity and maintain high customer satisfaction.

📌 Customer Care Manager (Gurugram)
🏢 Flight Guru
📍 Gurugram