Description Handle incoming IT support tickets and service requests Troubleshoot issues related to: Windows/Mac OS HP hardware (laptops, printers, desktops) Network connectivity issues Perform remote diagnostics using support tools Resolve escalated L1 tickets requiring deeper analysis (L1.5 level) Install, configure, and update software applications Document issues and resolutions in ticketing systems (e.g., ServiceNow, Remedy) Escalate complex issues to L2/L3 teams when needed Ensure SLA (Service Level Agreement) compliance
Key Responsibilities
Handle incoming IT support tickets and service requests Troubleshoot issues related to: Windows/Mac OS HP hardware (laptops, printers, desktops)
Network connectivity issues Perform remote diagnostics using support tools Resolve escalated L1 tickets requiring deeper analysis (L1.5 level) Install, configure, and update software applications Document issues and resolutions in ticketing systems (e.g., ServiceNow, Remedy) Escalate complex issues to L2/L3 teams when needed Ensure SLA (Service Level Agreement) compliance Pay: ₹260,000.00
- ₹520,000.00 per year
Advantages:
- Health insurance
- Paid time off
- Provident Fund Language:
- Hindi (Preferred)
Location:
- Bengaluru, Karnataka (Preferred) Shift availability:
- Night Shift (Preferred)
- Day Shift (Preferred) Work
Location:
In person
📌 Technical Support Engineer (Bengaluru)
🏢 Joulestowatts
📍 Bengaluru
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.