Responsibilities
- Manage customer satisfaction, complaints, escalations, and feedback.
- Monitor operational metrics such as conversion, turnaround time, quality, and cost.
- Lead, hire, and develop operations teams.
- Build SOPs, SLAs, and quality processes.
- Work with Technology and Marketing teams on automation and capacity planning.
- Set up and manage operations in current cities. Preferred candidate profile
- Experience managing high-volume consumer service operations and leading multiple teams.
- Proven ability to improve business and operational metrics.
- Strong knowledge of process management, dashboards, funnels, and SLAs.
- Knowledge of Indian government documentation processes is a plus.
- High integrity in handling customer data and personal documents.
📌 Operations Manager at An IT Service Company (Bengaluru)
🏢 Talentzo Delhi
📍 Bengaluru
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