Role & responsibilities
- Handle customer escalations and queries over phone calls, WhatsApp and email
- Understand the issue, coordinate with internal teams and drive it to resolution
- Give customers timely, clear and polite updates until the case is closed
- Log every interaction and case status accurately in our CRM/sheets
- Maintain response-time and customer-satisfaction targets Preferred candidate profile
- Excellent communication skills with fluent spoken English and Hindi (must)
- Valuable written English for email and WhatsApp replies
- Calm, patient and confident when handling upset customers
- Graduates or candidates pursuing graduation (regular, open or distance learning welcome)
- Freshers welcome (0-2 years); prior customer support/BPO experience is a plus
- Comfortable working on a laptop; basic MS Excel / Google Sheets
- Work from office: Delhi (Okhla) or Faridabad Perks and benefits
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Salary:
Rs 20,000
- 25,000 per month
- Full training provided
- Opportunity to grow with a fast-moving auto-tech startup

📌 Customer Support Executive (Delhi)
🏢 Vehicore Technologies
📍 Delhi