Zoop Energy operates in the EV and mobility ecosystem, offering services related to EV charging, vehicle challans, and other mobility solutions. What You’ll Do
- Respond to customer queries across calls, emails, and digital channels.
- Assist customers with issues related to EV charging, challan payments, and related services.
- Help customers understand challan details, payment status, and resolution processes.
- Track and resolve customer complaints by coordinating with internal teams.
- Maintain records of customer interactions, issues, and resolutions.
- Follow up with customers to ensure timely resolution and a positive experience.
- Identify recurring issues and share feedback to improve customer experience. What We’re Looking For
- 6 months prior experience in a similar customer support role would be preferred.
- Strong verbal and written communication skills.
- A customer-first mindset with good problem-solving abilities.
- Basic computer skills and familiarity with spreadsheets.
- Willingness to learn, take ownership, and work in a fast-paced environment.
- Interest in EVs, automotive services, or digital platforms is a plus. Pay: From ₹12,000.00 per month
Advantages:
- Paid time off Ability to commute/relocate:
- Viman Nagar, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Work