Role & responsibilities
- Handle customer queries from international customers through inbound calls and live chat.
- Provide accurate information and effective solutions to customer concerns.
- Maintain professional communication and a customer-friendly approach.
- Resolve customer complaints, queries and service-related issues within defined timelines.
- Ensure high customer satisfaction through quality service and timely responses.
- Maintain proper records of customer interactions in CRM systems.
- Follow company policies, process guidelines and quality standards.
- Achieve daily performance targets related to customer satisfaction, quality and productivity. Preferred candidate profile
- Graduate Fresher can apply (B.
E/B.tech not eligible)
- Candidates with excellent verbal and written English communication skills.
- Comfortable handling international customers over voice and chat.
- Basic computer knowledge and typing skills are required.
- Good listening, problem-solving and interpersonal skills.
- Positive attitude with a willingness to learn.
- Flexible to work in rotational shifts, including night shifts.
- Immediate joiners will be preferred.
- Candidates with prior BPO/customer support experience can also apply. Perks & Perks
- Attractive salary package of 18k to 26k in-hand.
- Both freshers and experienced candidates can apply.
- Paid training and process induction.
- Two weekly offs (rotational).
- Cab facility or Travel reimbursement.
- Incentives and performance-based rewards (where applicable).
- Career growth and internal promotion opportunities.
- Professional work environment.
- Employee engagement activities and recognition programs. To get your interview scheduled contact below Call/ WhatsApp : Minakshi Bisht (phone hidden) Kamalpreet Kaur (phone hidden) Shilpa Saloni (phone hidden) Twinkle (phone hidden)