IT Analyst
- Technical Support Brennan. Where true performance thrives. At Brennan, we believe that *how
* technology is delivered is every bit as important as *what
* the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology. Why join Brennan True performance for our customers starts with a true belief in our people. It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organization where real innovation makes a genuine impact and generates true rewards for our team members. True rewards In addition to competitive remuneration, Brennan offers extensive benefits, including:
- Training and certification bonuses
- Culture Awards that recognize excellence
- Brennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
- Vibrant, fun social activities.
- An environment that embraces learning and development The Role
- MUST have at least 2 years of experience in IT Service Desk / Windows Server / Wintel / Technical Support / Remote Support Services.
- Experience dealing with international clients or customers preferred.
- To provide customer service Inbound & outbound support to Brennan IT clients, engineers and staff.
- To coordinate, collaborate and escalate task within established timelines.
- To continuously improve the Efficiency and Excellence of Service Delivery as measured by Client Satisfaction ratings. Role Responsibilities




- Excellent communication skills with international calling customer experience are preferred.
- Ability to work under pressure to meet service level agreements.
- Great customer service experience is must.
- Configuring Outlook and troubleshooting.
- Configuring Network Printer/Offline Printer.
- Mapping Network Drives
- Folder Access.
- Basic understanding on Intune & Azure, SCCM, DNS, DHCP, TCP IP Protocols
- Basic understanding of antivirus alert management. E.g Sophos, Sentinel one, Crowd strike etc
- Understanding on Distribution List, Security Group, Dynamic Groups, Shared Mailbox (And their differences with each other)
- Excellent time management skills to prioritize tasks and meet service level agreements (SLAs).
- Adaptability and willingness to learn new technologies and processes. Key Competencies and Qualifications required
- Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
- Ability to utilize the applications for Microsoft Office for support, reporting and documentation.
- Excellent verbal and written communication skills.
- Ability to provide technical support over the phone; good phone etiquette, professional demeanour, previous customer service experience strongly desired.
- Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it.
- Ability to handle constantly changing flow of call; remain productive during avail times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
- Ability to think around problems and come up with creative solutions.
- Ability to work with or without direct supervision.
- Willing to work in a 24x7 work setting. Essential Skills
- Servers, O365, Intune, Mimecast, Exclaimer, Sophos/CrowdStrike/Defender/SentinalOne, VMware, DHCP, DNS, Group Policy, Hyper-V, SCOM, SCCM
- Knowledge is highly preferable. Brennan is an equal opportunity employer.

📌 IT Analyst (Mumbai)
🏢 Brennan It
📍 Mumbai