Customer Service TL.
Experience in Banking /Financial Services /Insurance or BPO Exp on BPO Metrics(CSAT, AHT, Shrinkage, Quality scores, KPI).
Handling Escalation calls of Customers.
Track Customer Satisfaction & ensure closure of complaints. Required Candidate profile Team Leader or AM in Customer Service Inbound or Outbound in domestic BPO. Positive Communication and people management Skills. Min 1 Year as