Responsibilities
- Troubleshoot and resolve complex application and database issues.
- Handle critical customer issues and technical escalations.
- Analyse logs and system performance to identify root causes.
- Collaborate with Engineering and Product teams on bug fixes and enhancements.
- Support deployments, configuration changes, and production validations.
- Improve troubleshooting processes and technical documentation. Preferred candidate profile
- Experience in Software/Application Support.
- Solid knowledge of Linux/Unix environments.
- Advanced SQL and database troubleshooting skills.
- Experience with Python or Shell scripting.
- Strong debugging, analytical, and problem-solving skills.
- Excellent communication and stakeholder management skills.