## Job highlights
- 8-20 years in BPO/Call Centre operations management with expertise in budgeting, forecasting, and quality control
- Manage call center operations, develop training programs, collaborate cross-functionally, and analyze performance metrics Roles and

Responsibilities:

- Manage the overall operations of the call center, ensuring productive use of resources and high-quality service delivery.
- Develop and implement effective training programs for new hires and existing staff to improve performance and productivity.
- Collaborate with cross-functional teams to identify areas for improvement and develop strategies to address them.
- Analyze metrics such as AHT, Shrinkage, Attrition rates, CSat scores etc. to optimize processes and drive business growth. Job

Requirements:

- 8-20 years of experience in a similar role within BPO/Call Centre industry.
- Strong background in operations management, including budgeting, forecasting, scheduling, quality control etc.
- Excellent telecommunication skills with ability to communicate effectively at all levels.

📌 Training Manager (Delhi)
🏢 Concentrix
📍 Delhi