Key Responsibilities

* Greet and welcome guests in a friendly and professional manner.
* Verify guest reservations and ensure accuracy in registration details.
* Respond to guest queries and resolve complaints in a timely and courteous manner.
* Manage room assignments based on guest preferences and availability.
* Process payments and maintain accurate billing records.
* Coordinate with housekeeping and other departments to fulfill guest requests.
* Maintain a clean and organized front desk area.
* Provide information about the hotel, local attractions, and travel directions.
* Follow all hotel policies, procedures, and standards of service. Requirements
* Previous experience in a hotel front office or customer service role is a plus.
* Excellent communication and interpersonal skills.




* Proficiency in hotel management software (e.g., Opera, IDS, or equivalent).
* Good organizational and multitasking abilities.
* Professional appearance and demeanor.
* Flexibility to work shifts, including weekends and holidays. Key

Skills:

* Customer service excellence
* Problem-solving
* Multitasking
* Attention to detail
* Teamwork
* Time management

Job Type
Full-time

Advantages:
- Food provided
- Paid sick time
- Provident Fund Ability to commute/relocate:
- Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Work

Location:
In person

📌 Guest Service Associate (Kochi)
🏢 Ranch at Big Banyan Vineyard & Resort
📍 Kochi