Job Description
Contact Centre Trainee Position Title: Contact Centre Trainee Department: Customer Support / Contact Centre

Location:
Gurugram Role Overview The Contact Centre Trainee will handle customer interactions and provide support related to product queries, troubleshooting guidance, and service-related concerns. This role is ideal for graduates looking to build a career in customer service within the power solutions and renewable energy domain.

Key Responsibilities
• Handle inbound and outbound customer calls in a professional manner.
• Understand and explain product technical specifications (Solar, HKVA, Power Solutions).
• Provide accurate information and resolve customer queries and concerns.
• Record and maintain call logs and customer interaction details.
• Escalate complex technical issues to the relevant teams.
• Ensure high levels of customer satisfaction through effective communication.
• Maintain service quality standards and follow defined processes.




• Coordinate with internal teams for quick resolution of customer issues. Eligibility Criteria
•

Education:
Graduate in any discipline
•

Experience:
Freshers or candidates with up to 1 year of experience preferred Required Skills
• Ability to understand product technical specifications (Solar, HKVA, Power Solutions)
• Ability to communicate and handle queries over phone in Hindi and English
• Good listening and interpersonal skills Genera l
• Basic computer operating skills
• Ability to handle customer queries efficiently under pressure Preferred Attributes
• Prior exposure to customer service or contact centre operations (optional)
• Solid problem-solving attitude and patience
• Willingness to learn and adapt to new products and processes

📌 Internship Trainee (Gurugram)
🏢 TeamLease Digital
📍 Gurugram