Role & responsibilities
- Oversee daily front office operations, including patient walk-ins, registrations, appointments, and billing.
- Implement effective queue management systems to minimize patient wait times and prevent crowded lobbies.
- Direct the smooth flow of patients from reception to consultation rooms, diagnostics, and pharmacies.
- Monitor billing accuracy, daily cash closures, and coordination with Insurance/TPA counters for outpatient clearance.
- Manage a team of front desk executives, receptionists, and supervisors, ensuring proper shift scheduling and roster management.
- Gather patient feedback to systematically improve OPD services and reception workflows. Preferred candidate profile
Experience:
6+ years of experience in hospital front office operations, with at least 3+ years in a leadership role.