SISYA CLASS is looking for enthusiastic and customer-focused Customer Care Executives to support students and parents, resolve queries, and ensure an excellent learning experience.

Key Responsibilities
- Handle incoming and outgoing calls from parents and students.
- Resolve customer queries, complaints, and service-related issues professionally.
- Coordinate with teachers, academic mentors, and technical teams to resolve problems.
- Follow up on student attendance, classes, homework, and academic progress.
- Build robust relationships with parents to improve customer satisfaction and student retention.
- Manage course renewal follow-ups and support existing customers.
- Maintain accurate customer records and update CRM regularly.
- Collect parent feedback and ensure timely resolution of concerns.
- Assist parents with app onboarding, live classes, and technical queries.
- Achieve daily and monthly customer support performance targets. Qualifications & Requirements
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Education:




Any degree (Graduation).
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Experience:
Freshers and experienced candidates can apply.
- Excellent communication skills in English and Telugu. Hindi is an added advantage.
- Good interpersonal and problem-solving skills.
- Basic computer knowledge and CRM experience preferred.
- Strong listening skills, patience, and a positive attitude.
- Previous experience in EdTech, customer support, BPO, or telecalling is an advantage. Key Skills
- Customer Relationship Management
- Parent & Student Communication
- Complaint Resolution
- Student Retention & Renewals
- CRM & Data Management
- Problem-Solving & Team Coordination Pay: ₹15,000.00
- ₹25,000.00 per month

Perks:
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund Work

Location:
In person

📌 Customer Care Executive (Visakhapatnam)
🏢 SISIYA EDTECH
📍 Visakhapatnam