Location:
Sikar, Rajasthan (On-site, Day Shift) Employment Type: Full-time Salary Range: ₹18,000 – ₹24,000 / month Job Overview: We are looking for a proactive and experienced Customer Relationship Officer (CRO) to manage high-priority customer complaints, monitor online brand reputation, and ensure quick resolution of delivery and service escalations for our fast-growing omni-channel retail brand.
Key Responsibilities
Escalations & Grievance: Resolve high-priority customer complaints (delivery delay, damaged items, refund/exchange) via call and WhatsApp within 24 hours. Online Reputation (ORM): Track and resolve negative reviews and comments on Instagram, Facebook, and Google to protect brand image. Dispute Handling: Manage consumer complaints, chargebacks, and escalations with calm phone negotiations to prevent legal issues. Courier Coordination:
Daily follow-up with courier partners (Delhivery, Bluedart, etc.) to clear stuck parcels and reduce RTO. Team & Reporting: Monitor frontline support executives, audit call/chat quality, and log daily escalation metrics on Google Sheets.
Requirements:
1–3 years experience in Customer Support, Grievance Handling, or Banking/Finance telecalling. Strong verbal Hindi communication and polite WhatsApp/email writing skills. High patience and negotiation ability with upset customers. Basic working knowledge of Google Sheets and WhatsApp Business. Pay: ₹18,000.00
- ₹24,000.00 per month
Benefits:
- Cell phone reimbursement
- Adaptable schedule
- Health insurance
- Internet reimbursement
- Leave encashment
- Provident Fund Work
Location:
In person
📌 Customer Support Team Leader (Sikar)
🏢 KCPC BANDHANI
📍 Sikar
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