- Handle international calls from clients across various countries, providing exceptional customer service and resolving their queries efficiently.
- Process transactions, answer questions, and address concerns related to banking products and services in a timely manner.
- Maintain accurate records of all interactions with customers using CRM software or other tools.
- Escalate complex issues to senior team members or supervisors when necessary. Job
Requirements:
- 2-6 years of experience in an International Voice Process (IVP) setting handling US processes.
- Proficiency in English language with excellent communication skills for effective interaction with international clients.
- Experience working on international voice processes specifically focused on the US market is preferred.
📌 International Customer Service (Gurugram)
🏢 Naukri E-hire Campaign
📍 Gurugram
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