- Customer Interaction: Handle incoming customer inquiries, requests, and complaints via phone calls, emails, and live chat platforms.
- Issue Resolution: Diagnose customer problems, provide accurate product/service information, and offer practical solutions or workarounds.
- Escalation Handling: Identify complex or high-priority issues and escalate them to appropriate internal teams or senior management.
- Ticket & Record Management: Maintain detailed and accurate records of customer interactions, feedback, and support tickets in the CRM system.
- Follow-Ups: Reach out to customers to ensure their problems are fully resolved and gather feedback to improve service quality. Pay: ₹300,000.00
- ₹450,000.00 per year
Perks:
- Provident Fund Work
Location:
In person
📌 Customer Support Executive (Nariman Point)
🏢 O3Hire
📍 Nariman Point
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