Responsibilities:
Overseeing the customer service process. Resolving customer complaints brought to your attention. Planning the training and standardization of service delivery. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Skills Required: Excellent interpersonal and written and oral communication skills. Knowledge of CRM systems. Computer skills. Knowledge of mediation and conflict resolution techniques is preferable. Fluent in English, Hindi and Local Language Pay: ₹20,000.00
- ₹25,000.00 per month
Advantages:
- Health insurance
- Provident Fund Work
Location:
In person
📌 Customer Support Executive (Bengaluru)
🏢 SRI BALAJI MAXMAIL
📍 Bengaluru
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