Simman Solicitors, a reputed law firm based in the UK are currently seeking a Customer telephone support service representative / Call Handler to run their back office in New Delhi, India.

Key Responsibilities

- Handle incoming and outgoing telephone calls professionally.
- Respond to client enquiries with patience, empathy and discretion.
- Manage difficult or challenging callers calmly and professionally.
- Take clear, accurate messages and promptly relay them to the appropriate person.
- Coordinate communications with the UK office.
- Maintain accurate records of calls and correspondence.
- Assist with general back-office administration.
- Handle confidential information with discretion. Candidate Requirements
- Fluent spoken and written English is essential.
- Excellent telephone manner, listening and customer service skills.
- Previous experience in reception, call handling or office administration; legal experience is an advantage.
- Patient, qualified and confident when handling difficult callers.
- Proficient in Microsoft Office,



particularly Outlook and Word.
- Organised, attentive to detail and able to multitask under pressure.
- Degree or equivalent qualification. Additional information:
- Working Days: Monday to Friday
-

Working Hours
9:00 am – 6:00 pm UK time
- During British Summer Time: 1:30 pm – 10:30 pm IST
- During GMT: 2:30 pm – 11:30 pm IST
- Employment: Permanent, Full-time
- Start Date: Immediate

Job Type
s: Permanent, Full-time Pay: ₹30,000.00 per month Application Question(s):
- Able to work between Hours: 9:00 am – 6:00 pm UK time During British Summer Time: 1:30 pm – 10:30 pm IST During British Winter Time: 2:30 pm – 11:30 pm IST

Education:
- Diploma (Required)

Experience:
- Customer Call Services: 2 years (Required)
- administratrator: 1 year (Required)
- Call center: 1 year (Required) Language:
- and understand fluent English (Required) Work

Location:
Remote

📌 Customer Telephone Support Service Representative (India)
🏢 Simman Solicitors
📍 India