Skills:
Genesys Cloud | Solution Architecture | HLD | Salesforce | Terraform | GitHub | CI/CD Role Overview: We are looking for a highly experienced Genesys Cloud Architect to lead the architecture, design, implementation, and integration of enterprise-level contact center solutions. The ideal candidate should have robust expertise in Genesys Cloud architecture, High-Level Design (HLD), telephony, digital channels, enterprise integrations, DevOps, and security governance.
Key Responsibilities
- Lead end-to-end solution architecture for enterprise Genesys Cloud contact center platforms.
- Design and develop High-Level Design (HLD) and technical architecture documents.
- Architect telephony, voice, chat, email, and digital channel solutions.
- Integrate Genesys Cloud with Salesforce and other enterprise applications.
- Define integration architecture, APIs, and connectivity solutions.
- Manage CI/CD pipelines and deployment strategies.
- Implement infrastructure automation using Terraform.
- Manage GitHub repositories, version control, and release governance.
- Ensure security, scalability, high availability, and performance.
- Establish engineering standards and DevOps best practices.
- Lead technical teams and collaborate with enterprise stakeholders.
- Ensure secure deployment practices and enterprise architecture governance. Required
Skills:
- Strong hands-on experience with Genesys Cloud.
- Expertise in Genesys Cloud Solution Architecture.
- Experience in High-Level Design (HLD) and enterprise contact center architecture.
- Strong knowledge of telephony and digital channels.
- Experience with Salesforce integration.
- Strong understanding of APIs and enterprise integrations.
- Hands-on experience with Terraform and infrastructure automation.
- Experience with GitHub and CI/CD pipelines.
- Knowledge of cloud security, deployment governance, and DevOps practices.
- Strong technical leadership and stakeholder management skills.