Job description
Responsibilities
- You will use email and chat applications to give clients quick answers to their queries.
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Collaborate with other team members and departments to ensure customer satisfaction
- Ask customers targeted questions to quickly understand the root of the problem
- Address and resolve customer complaints or concerns in a professional and timely manner
- Update our internal databases with information about technical issues and useful discussions with customers
- Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share it with our Product, Sales, and Marketing teams
- Prioritize and manage several open issues at one time
- Maintain jovial relationships with clients Requirements
- At least 1 year of chat or social media customer support, escalation, or retention experience in B2B, B2C process are preferred
- A strong customer-centric thought process
- Excellent verbal and written communication skills in English.
- Good probing skills
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Patience when handling tough cases
- Be a fast learner, understand our product in and out
- Flexible to work in rotational shifts and week offs
- Open to taking additional responsibilities
Job Type
Full time, Work From Office
Job Type
Full-time Pay: ₹15,000.00
- ₹20,000.00 per month
Advantages:
- Health insurance
- Paid sick time Ability to commute/relocate:
- Madhapur, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s):
- Are you currently based out in Hyderabad?